Patient FAQs

Can I fill required paperwork before arriving at the hospital?

At this time, all necessary paperwork must be filled out upon arrival at the hospital.

Can I get my lab results over the phone?

The physician can release the lab results over the phone if the results are being made available as part of a visit or treatment episode. All other requests for lab records should be directed to the Health Information Management Department.

How can I get a copy of my medical records for myself or have them sent to someone other than myself, such as a physician, attorney or insurance company?

To obtain copies of your medical records, you will be asked to complete an Authorization for Release of -Health Information form. Clearly specify the dates of service and/or the types of reports needed. Records will not be released without verification of a valid picture ID.

Mail or hand deliver completed authorization forms to:
Our Lady of the Angels Hospital
Health Information Management – Release of Information
433 Plaza Street
Bogalusa, LA 70737
Hours of Operation: 7:30am – 4:00pm, Monday through Friday

Please note: If you are under psychiatric care, your request for release of your medical records will need to be reviewed by your psychiatrist or designee. If your request is denied, a summary from your psychiatrist may be obtained by written request.

How do I obtain a copy of my Imaging Studies?

To obtain copies of your imaging studies, you will be asked to complete an Authorization for Release of Health Information form. Clearly specify the dates of service. To avoid extended wait times, you can call the Imaging Department to request films in advance at (985) 730-6803. Films will not be released without verification of a valid picture ID.

Mail or hand deliver completed authorization forms to:
Our Lady of the Angels Hospital
Imaging Department– Release of Information
433 Plaza Street
Bogalusa, LA 70737
Hours of Operation: 8:00am – 5:00pm, Monday through Friday

I cannot afford to pay for services. Is assistance available?

As a Catholic healthcare facility, Our Lady of the Angels Hospital is committed to meeting the health needs of God's people with compassion, understanding, respect and dignity. The hospital acknowledges its responsibility to provide healthcare-related services to the community and especially to those who are unable to pay for these services.

If you do not have health insurance, our staff may help you find government or private programs that may assist you.

If you are uninsured or do not qualify for a government sponsored insurance program, you may be eligible for free or discounted services through Our Lady of the Angels Hospital's Financial Assistance Policy depending on your income level and circumstances. Depending upon eligibility, you may also be offered payment arrangements that are scheduled over time.

For additional information on payment assistance, please contact our financial counselors at (985) 730-6727.

What information should I bring with me when I am registering for an inpatient or outpatient admission?

  • Insurance Card
  • Medicare/Medicaid Card
  • Bayou Health Plan Card
  • Valid driver’s license or identification card with picture
  • Referral forms from your physician
  • Physician’s Order
  • Worker’s Compensation information (if applicable)
  • Co-pay or deductible
  • Advance Directive (if you have one)

What is the Health Information Management Department?

This is the name hospitals use to designate the department that holds your medical records.

Where can I donate blood for myself or for someone else?

Our Lady of the Angels Hospital provides blood donor services. For additional information contact our laboratory at (985) 730-6869.

Where do I call if I have a question about my hospital bill?

Call Billing Services at (985) 730-6956.